Privacy policy

Last Updated: 30 July 2026

Welcome to The Dream Home ("the dream home ", "we", "our", or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, share, and safeguard your information when you visit our website, create an account, make a purchase, communicate with us, or otherwise use our services (collectively, the "Services").

By accessing or using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

If you do not agree with any part of this Privacy Policy, please discontinue use of our website and services.

1. Information We Collect

Depending on how you interact with The Dream Home, we may collect the following categories of information.

A. Information You Provide

When you place an order, create an account, contact us, subscribe to marketing communications, or otherwise interact with our website, we may collect:

Full Name
Email Address
Phone Number
Shipping Address
Billing Address
Order History
Customer Support Communications
Product Reviews submitted voluntarily
Wishlist items
Account preferences

Providing certain information may be necessary in order to process your order or provide requested services.

B. Payment Information

Payments are processed securely through trusted third-party payment providers.

We do not store complete debit card numbers, credit card numbers, CVV numbers, UPI PINs, internet banking passwords, or other sensitive financial credentials.

Payment providers process payment information according to their own privacy policies and applicable security standards.

C. Automatically Collected Information

When you browse our website, we may automatically collect technical information, including:

IP Address
Browser Type
Operating System
Device Information
Screen Resolution
Time Zone
Website Usage Data
Session Information
Pages Viewed
Referral URLs
Approximate Geographic Location
Cookies
Pixel Data
Log Files
Diagnostic Information

This information helps us improve our website, detect fraud, understand customer behavior, and enhance user experience.

2. Cookies & Similar Technologies

The Dream home uses cookies, pixels, web beacons, and similar technologies to improve website functionality and enhance your shopping experience.

Cookies may be used to:

Remember your preferences
Maintain your shopping cart
Keep you logged in
Improve website performance
Measure website traffic
Understand browsing behavior
Deliver relevant advertising
Prevent fraudulent activity
Improve security

Certain third-party service providers may also place cookies through our website.

Most browsers allow you to disable cookies. However, disabling cookies may affect certain website features or functionality.

3. How We Use Your Information

We may use your personal information to:

Process and fulfill orders
Verify payments
Arrange shipping and delivery
Provide customer support
Respond to inquiries
Create and manage customer accounts
Process cancellations where applicable
Process approved refunds or replacements
Improve website functionality
Personalize your shopping experience
Recommend products based on previous purchases or browsing activity
Improve customer service
Conduct analytics
Monitor website performance
Detect suspicious activity
Prevent fraud
Investigate abuse of our policies
Protect our legal rights
Comply with legal obligations
Resolve disputes
Enforce our Terms of Service and other policies

We may also use aggregated or anonymized information for research, analytics, and business improvement purposes where it can no longer reasonably identify an individual.

4. Marketing Communications

If you voluntarily subscribe to receive updates, we may send you:

New product launches
Exclusive offers
Promotions
Restock notifications
Educational skincare content
Company announcements

You may unsubscribe at any time by using the unsubscribe link included in our communications or by contacting us.

Even if you unsubscribe from promotional communications, we may still send transactional communications regarding:

Orders
Payments
Shipping
Customer support
Security notices
Legal notices

5. Third-Party Services

To operate our business efficiently, The Dream Home works with trusted third-party service providers.

These providers may include:

Shopify
Payment gateways
Courier and logistics providers
Fraud prevention providers
Website hosting providers
Analytics providers
Customer communication platforms
Marketing platforms
Cloud storage providers
IT service providers

These providers may process personal information solely for the purpose of providing services to Velvet Skin or as otherwise permitted by applicable law.

We do not control the privacy practices of independent third-party providers. Customers are encouraged to review the privacy policies of those providers where applicable.

6. Information Sharing

we do not sell your personal information.

However, we may share your information where reasonably necessary:

with payment processors to complete transactions;
with courier partners for order delivery;
with fraud detection and security providers;
with technology providers who support our website;
with professional advisors including accountants, auditors, insurers, and legal counsel where necessary;
to comply with applicable laws, court orders, subpoenas, government requests, or regulatory requirements;
to establish, exercise, or defend legal claims;
to protect our customers, employees, website, business, or property;
during a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction.

We may also disclose information where we reasonably believe disclosure is necessary to prevent fraud, unauthorized transactions, illegal activities, abuse of our services, or threats to public safety.

7. Security of Your Information

The Dream home implements commercially reasonable administrative, organizational, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, misuse, alteration, or destruction.

Despite these measures, no method of electronic storage, internet transmission, or cybersecurity protection can guarantee absolute security.

Accordingly, while we strive to protect your personal information, Velvet Skin cannot guarantee that unauthorized access, cyberattacks, malware, ransomware, phishing attacks, hardware failures, software vulnerabilities, internet failures, or other security incidents will never occur.

Users acknowledge that transmission of information over the internet is undertaken at their own risk.

Customers are responsible for maintaining the confidentiality of their account credentials and should not share passwords or account access with others.

8. Data Retention

The Drem home retains personal information only for as long as reasonably necessary to:

fulfill customer orders;
provide customer support;
process refunds or replacements where applicable;
maintain business records;
comply with tax, accounting, regulatory, or legal obligations;
resolve disputes;
investigate fraudulent activity;
enforce our agreements and policies; and
protect the legitimate interests of Velvet Skin.

When information is no longer required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable legal requirements.

Certain records may be retained for longer periods where required or permitted by law.

9. Your Privacy Rights

Subject to applicable law, you may have certain rights regarding your personal information. These rights may include:

Requesting access to the personal information we hold about you.
Requesting correction of inaccurate or incomplete information.
Requesting deletion of your personal information where legally permissible.
Requesting restriction of certain processing activities where applicable.
Withdrawing consent for marketing communications at any time.
Requesting information regarding how your personal information is processed.

To protect your privacy and security,the dream home may require reasonable verification of your identity before processing any request.

Certain requests may be refused where The Dream home is legally permitted or required to retain information, including for fraud prevention, taxation, legal compliance, dispute resolution, or enforcement of our policies.

10. Children's Privacy

Our Services are intended for individuals who are at least 18 years of age or the age of majority in their jurisdiction.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information as soon as practicable.

Parents or legal guardians who believe that a child has provided personal information may contact us for assistance.

11. International Data Transfers

Your personal information may be processed, transferred, or stored in countries other than the country in which you reside.

These transfers may occur through our service providers, including Shopify, payment processors, analytics providers, cloud service providers, and logistics partners.

Where required by applicable law, reasonable safeguards will be implemented for such transfers.

By using our Services, you acknowledge and consent to the transfer, storage, and processing of your information as described in this Privacy Policy.

12. Website Availability

The Dream home strives to maintain continuous availability of its website and services.

However, we do not guarantee that our website will always be uninterrupted, error-free, secure, or available at all times.

Temporary interruptions may occur due to:

scheduled maintenance;
software updates;
internet failures;
hosting issues;
cyber incidents;
telecommunications failures;
payment gateway interruptions;
third-party service outages;
courier system failures; or
events beyond our reasonable control.

The Dream home shall not be liable for any losses arising solely from temporary website unavailability or interruptions beyond our reasonable control.

13. Fraud Prevention

To protect our customers and business, The Dream Home reserves the right to verify:

customer identity;
payment information;
billing information;
shipping information;
order details; and
other information reasonably necessary to prevent fraud or unauthorized activity.

We reserve the right to delay, cancel, refuse, restrict, or investigate any order where we reasonably believe fraudulent activity, policy abuse, unauthorized transactions, chargeback abuse, identity theft, reselling, or other suspicious activity may have occurred.

Customers engaging in fraudulent, abusive, or unlawful activities may have future orders refused or customer accounts restricted where permitted by law.

14. Product Information Notice

The Dream Home offers cosmetic and skincare products intended for personal use only.

Information provided on this website, including product descriptions, ingredient information, skincare routines, recommendations, blog articles, educational content, and customer reviews, is provided for general informational purposes only.

Nothing on this website constitutes medical advice, dermatological advice, pharmaceutical advice, or healthcare advice.

Individual skin types and reactions vary significantly.

Customers are responsible for carefully reviewing ingredient lists before purchasing or using any product.

We strongly recommend performing a patch test before first use of any skincare product.

Customers who are pregnant, breastfeeding, under medical treatment, have allergies, sensitive skin, chronic skin conditions, or any medical concerns should consult a qualified healthcare professional before using skincare products.

The Dream Home does not guarantee that any product will achieve specific cosmetic, dermatological, or skincare results.

Results may vary depending on individual skin type, genetics, lifestyle, existing medical conditions, environmental factors, product usage, and consistency of application.

15. Third-Party Links

Our website may contain links to third-party websites, applications, social media platforms, or services.

These websites operate independently from The Dream Home

We do not control, monitor, endorse, or assume responsibility for the privacy practices, security, content, accuracy, products, or services of third-party websites.

Accessing third-party websites is entirely at your own risk.

Users are encouraged to review the privacy policies and terms of those websites before providing any personal information.

16. Limitation of Liability

To the fullest extent permitted by applicable law, The Dream Home shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages arising out of or relating to:

your use of or inability to use our website or Services;
unauthorized access to your information;
data breaches affecting third-party service providers;
internet failures;
cyberattacks;
malware;
ransomware;
viruses;
payment gateway failures;
courier delays;
technical interruptions;
system errors;
third-party software failures; or
circumstances beyond our reasonable control.

Nothing in this Privacy Policy excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

17. Indemnification

You agree to indemnify, defend, and hold harmless The Dream Home, its owners, employees, affiliates, contractors, service providers, and representatives from and against any claims, liabilities, damages, losses, costs, expenses, or legal fees arising out of:

your misuse of the website;
your violation of this Privacy Policy;
your violation of applicable laws;
fraudulent activity;
unauthorized use of another person's information; or
infringement of any rights of another individual or entity.

This obligation survives termination of your use of the Services to the extent permitted by applicable law.

18. Changes to This Privacy Policy

The Dream Home reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our business practices, operational requirements, legal obligations, or regulatory developments.

The revised Privacy Policy will become effective upon publication on this website unless otherwise required by applicable law.

Your continued use of the Services after any updates constitutes your acceptance of the revised Privacy Policy.

We encourage customers to review this Privacy Policy periodically.